Actual property tax cost errors encountered each on-line and by put up | Tech Guess

Jan. 20 – Two unrelated glitches brought on issues for some Haywood County taxpayers who tried to pay their property tax payments forward of the early January deadline.

Each glitches had been past the county’s management, however the timing sadly coincided with the busiest time of the yr for property tax funds.

Haywood County Tax Collector Sebastian Cothran mentioned there have been points with the county’s on-line cost portal and postal delays that prevented tax funds from arriving on time.

“The mail processing heart had issues,” he mentioned, noting that the county had filed a grievance. “It took 4 to 5 weeks for the cost to be posted. It was one thing with the put up workplace. We even obtain mail that may be a month outdated on this workplace.”

Highlander has obtained experiences from taxpayers who had been involved that their property tax payments had been nonetheless listed as “unpaid” within the county’s on-line system – when actually they’d already despatched their cost.

Cothran mentioned each the county and First Citizen Financial institution, which operates the county’s tax processing heart in Charlotte, will honor the postal date stamped on the cost. Which means those that haven’t seen their taxes registered as paid shouldn’t fear about penalties for being late.

Moreover, the county tax cost web site was down, one other problem that each Cothran and County Supervisor Bryant Morehead reported to the web site supplier.

Those that have tried to pay their property tax payments on-line earlier than the deadline have repeatedly encountered points with the county web site not accumulating their tax payments.

“The positioning was down for one to 2 weeks, and when it got here up it wasn’t displaying the right quantities,” Cothran mentioned. “It was a nationwide downside”

He added that the issue with delayed mail is slowly being resolved and it seems that the tax funds web page is now up and working.

In the meantime, the December tax assortment amounted to 72.3% in opposition to 78.66% a yr earlier.